Lalu Help
Subscription & payments

Refunds

1 min read Updated Jul 2026

If a payment went through incorrectly or your Premium subscription didn't activate, we will help.

Contact us and include:

  • The payment date
  • The amount
  • A receipt or a screenshot of the payment

We'll check the situation and sort out the refund.

Purchases made through the App Store or Google Play are refunded by the store itself — you can request one from your purchase history there.
Was this article helpful?

Didn't find the answer?

Write to us and our team will get back to you.

Submit a request Average reply under 24h · Mon–Sat, 9:00–18:00 (GMT+5)