How to contact support and track your request
All support goes through this site — one place for every language.
Sending a request
- In the app: Profile → Support opens the contact form with your account already recognised
- On the login screen, tap Support if you can't sign in
- Or open the contact page directly
Describe what happened and, if it's a payment question, add the date, amount and a receipt.
Following the reply
After you send a request, a My tickets link appears in the site menu. Open it to read our reply and answer back — you don't need to send a new request for the same question.
When you open the form from the app, a short technical report (app version, recent errors) is attached automatically. It contains no personal data and helps us fix technical problems much faster.
Was this article helpful?